topic Re: How to cancel subscription in Get Support

How to cancel subscription

Bohdan2025 — Tue, 21 Oct 2025 22:31:32 GMT

I live in Spain, can’t enter my account to cancel subscription, it requires my phone number otp verification which is not available here, solely by email isn’t sufficient. No customer support answered to me. What to do

Re: Absolutely Terrible Customer Service

Bohdan2025 — Tue, 21 Oct 2025 22:34:42 GMT

Please write to me, I want to cancel subscription, I have an issue

Re: How to cancel subscription

hTideGnow — Tue, 21 Oct 2025 22:37:27 GMT

hi @Bohdan2025

you can get the code via email. Just click Didn't receive code or Resend code and choose email

if that is not an option, you will need to ask PM support agent to help to disable Autopay or remove credit card

You won't be able to ticket using Chatbot if you cannot login, but you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to cancel subscription

hairbag1 — Wed, 22 Oct 2025 00:07:44 GMT

@Bohdan2025

if you live in Spain and don't plan on returning to Canada, just call your payment card provider to cancel payments to your Public Mobile account.

Re: How to cancel subscription

BKNS27 — Wed, 22 Oct 2025 01:15:14 GMT

@Bohdan2025

Did you call 1-855-4PUBLIC and enter your PM number then disable AutoPay? After 90 days of nonpayment. Your account will be closed.