eSim

Tsilva1 — Wed, 22 Oct 2025 03:49:16 GMT

I have been a subscriber since February 21/2020 never missed payments (email) xxxxxxxxxxxxxxxxxxxxxxxxxx on October 12 bought eSIM for my new iPhone 17 transferring was better than I expected I could call and receive calls but a couple days latter the iPhone lost sound so I called Apple with my wife’s phone after spending 7 hours with technicians couldn’t fix the problem

So I was told erase iPhone including the eSIM which I did under their direction they sent me a return label and use the same box that the iPhone came in so on October 14/25 took iPhone to UPS store the next day I got email a new iPhone was coming to me (SO I REACHED PUBLIC MOBILE AND ASK HOW TO GET A eSIM AGAIN WAS TOLD WHAT TO DO I DID EXACTLY BY THE INSTRUCTIONS CLICKED IN eSIM BUT IT DIDN’T GO THRU SO I HAVE BEEN TRYING ALL DAY TODAY TO GET SOMEONE TO HELP AS I DON’t HAVE PHONE TO USE MY SUBSCRIPTION IS BEEN 15.80+ taxes I WAS INFORMED MY NEW SUBSCRIPTION WAS GOING UP IN OCTOBER 25/25 by 3 dollars from 15.80 to 18.80+taxes but I can’t use my iPhone because I don’t have eSIM SO I DON’T THING IS FAIR TO LET A CUSTOMER NOT HAVE USE OF PHONE FOR EMERGENCIES (IT WOULD BE NICE TO KNOW WHATS HAPPENING BEFORE OCTOBER 25 THANK YOU

Re: eSim

hTideGnow — Tue, 21 Oct 2025 23:05:11 GMT

hi @Tsilva1

uninstall the PM app on your new iPhone, reboot and reinstall PM app and buy another eSIM again and it should work. Yes, sometimes an eSIM has problem right after purchase, and you need to rebuy a new one

a reminder, when login PM app, for 2FA code, click Didn't receive code or Resend code and choose Send email to get the code via email

and if you still have problem, ask PM support agent to help. you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic eSim in Get Support

eSim

Re: eSim