topic Streaming bundle doesn't work for Public Mobile customers in Get Support

Streaming bundle doesn't work for Public Mobile customers

Ember1 — Tue, 21 Oct 2025 20:58:05 GMT

There is a streaming bundle that is available for public mobile customers, but it is a Koodo promotion. I subscribed to the bundle but couldn't active my streaming subscription because I don't have a Koodo account. To activate the promotion there is a link to create a 'Self Serve' account on the Koodo website but it doesn't allow you to register with a public mobile number. I even called Koodo Customer Service and they couldn't help me activate the service. Public mobile only has online support so they couldn't help either. I had to cancel the subscription because I couldn't access it.

Please fix this error or don't subscribe!

Re: Streaming bundle doesn't work for Public Mobile customers

TheSterlinger — Tue, 21 Oct 2025 21:04:43 GMT

All the information was in the original offer. One just has to read and follow the instructions.

https://www.koodomobile.com/en/shop/subscriptions/public?CMP=em_x1_PM_acq_STM/PUBLICMOBILE_acquisition_publicmobile_092025&cid=telDM1772655&bid=-924922381&_gl=1*16a0zdb*_gcl_au*MTQzODcxMTUzOC4xNzU2NTE0NDQ4Ljg4NjMxNzUzNi4xNzU3Mjg5ODM1LjE3NTcyODk5Mjc.*_ga*MTMzNzMwOTQ0Ny4xNzUxNDY3OTI0*_ga_5Q4XYYJ879*czE3NTk4NzY0NjkkbzE1MjUkZzEkdDE3NTk4NzY5ODEkajQ2JGwwJGgw

Re: Streaming bundle doesn't work for Public Mobile customers

softech — Tue, 21 Oct 2025 21:12:37 GMT

@Ember1

you will subscribe to it and create Koodo account at the same time

Use this link for Public Mobile:
https://www.koodomobile.com/en/shop/subscriptions/public

Pick the plan you want and click Add Now, then make a new Koodo account by clicking I am not a Koodo customer, check out and create a the new Koodo account

if you have issue creating a new Koodo account, try a different browser with Incognito mode and try a different email address

It is true some had issue creating Koodo account as well, but like this post, Telus/Koodo are able to help:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/m-p/1367199/highlight/true#M936848