topic Re: Account Activation in Get Support

Account Activation

Anic1 — Tue, 21 Oct 2025 18:02:34 GMT

My husband is a new customer on PM. He chose a eSIM, but after registration on the account ( we checked before registration it was compatible) after registration it was not compatible with eSIM. He purchased physical SIM card and customer service support did the activation, all except to change from eSIM to physical SIM. No he is stack, no service, can’t submit a ticket because he don’t receive a onetime passcode, I’ve tried over my account, but they not accepted it. Can anybody help us?

Re: Account Activation

hTideGnow — Tue, 21 Oct 2025 18:05:22 GMT

hi @Anic1

you got the physical sim card yet? buy a new Public Mobile sim card from Telus, Koodo, Mobile Klink store, then ask PM support agent to help to update the sim card number, you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Activation

slusagm — Tue, 21 Oct 2025 18:07:10 GMT

PM can help with the update. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote