topic Re: can i keep existing number in Get Support

can i keep existing number

Weenuskriver — Tue, 21 Oct 2025 15:31:14 GMT

hi, so i lost my phone and have a new one. what i need to do to port the number to my new cell.
i dont have physical card i did esim

hTideGnow — Tue, 21 Oct 2025 15:32:12 GMT

of course you can

you need to download the PM app on the new phone, login and buy the esim from the app on the new phone. Can you do that now?

or if you have trouble logging in theapp now, ask PM support agent to help

You won't be able to submit Chatbot ticket if you cannot login, but you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Weenuskriver — Tue, 21 Oct 2025 15:35:19 GMT

ok so i will still be able to keep the same number,

hTideGnow — Tue, 21 Oct 2025 15:42:43 GMT

yes, you will keep the same number as long as you login to the app and buy esim using the same Public Mobile login you have been using