topic Re: e-SIM to Physical SIM Transfer in Get Support

e-SIM to Physical SIM Transfer

RP25 — Wed, 22 Oct 2025 04:11:55 GMT

Hello,

I would like to transfer e-SIM to Physical SIM. Pl. help me.

Thanks

edited by computergeek541: changed category labels as this discussion isn't related to Community

Re: e-SIM to Physical SIM Transfer

hairbag1 — Tue, 21 Oct 2025 15:28:45 GMT

@RP25

buy a Public Mobile sim, log in to your Public Mobile account (using the app) > Account tab...scroll down to find Change Your Sim Card. There you can update the sim number to the number on your new hard sim.

Log in to Public Mobile to buy a hard sim but that could take 3 weeks or more for delivery. If there's a Mobile Klinik in your area...they usually have the PM sims for sale.

Re: e-SIM to Physical SIM Transfer

hTideGnow — Tue, 21 Oct 2025 15:29:59 GMT

hi @RP25

you got the physical sim card yet? buy a new Public Mobile sim card from Telus, Koodo, Mobile Klink store, then login My Account to update the sim card nmber from Profile page

if you cannot login My Account, ask PM support agent to help

You won't be able to submit Chatbot ticket if you cannot login, but you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: e-SIM to Physical SIM Transfer

CSA_PM — Wed, 22 Oct 2025 12:38:32 GMT

Hi there,

To transfer your service from an eSIM to a physical SIM, you’ll first need to purchase a physical SIM card from a nearby store or from Amazon.

Once you purchase a physical SIM card, you can activate it directly in your online account under the “Activate a new SIM card” section.

Re: e-SIM to Physical SIM Transfer

computergeek541 — Wed, 22 Oct 2025 19:30:52 GMT

@CSA_PM wrote:
Hi there,
To transfer your service from an eSIM to a physical SIM, you’ll first need to purchase a physical SIM card from a nearby store or from Amazon.
Once you purchase a physical SIM card, you can activate it directly in your online account under the “Activate a new SIM card” section.

The above isn't correct. Doing so will cause the customer to accidently open a second Public Mobile account.

The customer needs to use the Change SIM Card feature.