topic Re: Lost phone in Get Support

Lost phone

Terri69 — Wed, 22 Oct 2025 04:18:13 GMT

Hi there, my husband lost his phone. He's going to have to order a new SIM I guess. The problem is, when I log into his public account, it says that it is going to send a code to his phone, which then is inputted into the computer. The problem is, you can't get a code from a lost phone and I can't go any farther into account unless I put a code in. Any suggestions on how to access the account or does he need to order a new SIM and change his phone number? Thanks for any help.

Re: Lost phone

CSA_PM — Tue, 21 Oct 2025 13:27:15 GMT

Hello there!

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost phone

slusagm — Tue, 21 Oct 2025 13:34:01 GMT

Check if email is an option to get the code

Click Didn't Receive Code or Resend code and Send email or Send Voice Message should be the available choices, you can choose either way

Re: Lost phone

computergeek541 — Tue, 21 Oct 2025 14:09:30 GMT

unnecessary repetition