topic Re: US Roaming not available in Get Support

US Roaming not available

Waves123 — Tue, 21 Oct 2025 01:30:49 GMT

I pay for the $40 plan with 60GB of data for use within Canada, US, and Mexico (unlimited minutes and messaging within the three countries as well). I live in Victoria BC and travel to Port Renfrew often and loose Canadian service frequently along the highway and my phone connects to US carriers. My problem is that I get a text message which tells me I need buy and add on to access roaming and cannot use my plan WHICH INCLUDES US SERVICE. Is anyone else experiencing this issue? When I go into setting I don’t even have the option to turn roaming on as if Public Mobile has not given my e-sim permission to have roaming yet. I’m confused and disappointed, please help.

Re: US Roaming not available

Chalupa_Batman — Mon, 20 Oct 2025 23:56:44 GMT

Hey @Waves123

It's a standard text that is sent to anyone that connects to a US telco. Just ignore it. I get it all the time when I'm in the US and I have the same plan.

Re: US Roaming not available

SKSuh — Mon, 20 Oct 2025 23:56:54 GMT

Ignore the “welcome to USA” message about roaming — and make sure that your phone does have roaming enabled

I’ve never had issues with my iPhone in the USA or Mexico but some incompatible devices might be an issue. You can also try to select LTE and/or cellular providers manually

Re: US Roaming not available

Waves123 — Mon, 20 Oct 2025 23:58:39 GMT

Thanks but my plan still doesn’t work. And in the cellular options on my iPhone I’m not seeing the roaming toggle and can’t turn it on

Re: US Roaming not available

Sansan — Tue, 21 Oct 2025 00:04:36 GMT

Everyone will get that automatic message to purchase the us add-on no matter the plan you have once you get to the border.

But with the plan, off course you don't need to purchase additional as it's included.

To turn roaming on, you can search for it in your phone's settings.

I found mine in Connections/ Mobile Networks /Roaming.

Iphone

Cellaulur, Options > data roaming

Re: US Roaming not available

hairbag1 — Tue, 21 Oct 2025 00:03:03 GMT

@Waves123 wrote:
Thanks but my plan still doesn’t work. And in the cellular options on my iPhone I’m not seeing the roaming toggle and can’t turn it on

in settings > Cellular > Cellular Data Options...enable Roaming there.
@

Re: US Roaming not available

Waves123 — Tue, 21 Oct 2025 00:06:53 GMT

Resolved!
I had an old SIM from a different carrier in and my public one is an e-SIM. For some reason my iPhone 12 was only allowing me to change settings for the old plan (discontinued). To fix it I had to remove the old SIM and restart my phone and I could toggle roaming on like normal.

I hope this helps anyone in the future.