topic Re: Changing physical address in Get Support

Changing physical address

Codyash — Mon, 20 Oct 2025 21:14:53 GMT

I'm trying to update my physical address the one in my account profile is not the right one anymore same city and province just different street address the system just keeps saying it is invalid it is not !!! Help please

Re: Changing physical address

slusagm — Mon, 20 Oct 2025 21:17:33 GMT

Did you type the address slowly and see if the Auto lookup cam pickup the address?

Or PM can help you to update the address on the system directly . Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing physical address

hTideGnow — Mon, 20 Oct 2025 21:17:33 GMT

hi @Codyash

if the system is unable to take your new address, ask PM support agent to update it for you

ubmit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing physical address

hairbag1 — Mon, 20 Oct 2025 22:33:09 GMT

@Codyash

the address isn't verified by Public Mobile or anyone else...so having the exact address isn't critical.

Re: Changing physical address

Codyash — Mon, 20 Oct 2025 22:49:08 GMT

Yes my address has to be right because I'm ordering a new sim card and it cannot be sent to a po box with canada post on strike so public mobile says I have to have a physical address for shipping but the system will not let me add my physicsl address it is driving me crazy!!!!!

Re: Changing physical address

Codyash — Mon, 20 Oct 2025 22:51:13 GMT

I tried no solution from them either may have to forget public mobile and sign with a different carrier one that actually let's you talk to an agent

Re: Changing physical address

Codyash — Mon, 20 Oct 2025 22:53:27 GMT

Tried that too all those things just going to give up and say goodbye to public mobile

Re: Changing physical address

hairbag1 — Mon, 20 Oct 2025 22:58:49 GMT

@Codyash wrote:
Yes my address has to be right because I'm ordering a new sim card and it cannot be sent to a po box with canada post on strike so public mobile says I have to have a physical address for shipping but the system will not let me add my physicsl address it is driving me crazy!!!!!

Is there a Mobile Klinik in your area ...they have the Public Mobile sims available.