topic Re: Supervisors in Get Support

Re: Supervisors

rohanfrancis2k — Mon, 20 Oct 2025 21:57:39 GMT

Hi,

I have a similar issue. Waiting to port out of PM. CS Agents keep asking to authenticate and I've provided all info.

How can I contact a supervisor?

Thanks in advance

Re: Supervisors

hTideGnow — Mon, 20 Oct 2025 22:01:58 GMT

hi @rohanfrancis2k

is your PM account still active and able to receive text?

did you ask your new carrier to re-request the port?

For PM, you just need to ask them to escalate and help further, there is no other way than work with them via private message

Re: Supervisors

rohanfrancis2k — Mon, 20 Oct 2025 22:04:12 GMT

Thanks!

The first 2 ports failed because PM reported some technical issues. And now I don't having incoming calls or text on my PM number.

I've also provided all requested info to CS_Agent but no luck.

And I've asked to escalate.

Waiting..

Re: Supervisors

rohanfrancis2k — Mon, 20 Oct 2025 22:21:53 GMT

Is there a list of supervisors that I could try contacting? Several of my 2FA rely on this number and I need to be responsive at work etc.

Re: Supervisors

hairbag1 — Mon, 20 Oct 2025 22:29:00 GMT

@rohanfrancis2k

unfortunately, you'll have to work with Customer Support...there are no "supervisors". Use this link and request that your issue be escalated to a senior support person....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

How to check for a response:

Click the envelope icon at the top of the Community page.
A red dot will appear when you have a new message.
You’ll also receive an email notification, but be sure to reply directly in the Private Messages section in the Community (not by replying to the email).

Try restarting your cell periodically to see if it's right.

Re: Supervisors

Sansan — Mon, 20 Oct 2025 22:30:07 GMT

You are in a queue to be served by the next person available.

You just have to keep watching your inbox for their response.