topic Re: Need to cancel the eSIM and request a physical SIM in Get Support

Need to cancel the eSIM and request a physical SIM

thauanemorandi — Mon, 20 Oct 2025 19:50:56 GMT

Hi. I need to cancel the eSIM that I requested for a physical sim because I will not be able to download the app for a period of time. Unless there is a different way of getting the eSIM activated, I’ll need a physical sim or cancel my subscription.

Re: Need to cancel the eSIM and request a physical SIM

slusagm — Mon, 20 Oct 2025 19:23:04 GMT

First, buy a PM physical sim card from Telus or Koodo or Mobile Klink store or from Amazon. Then message PM and ask them to update the sim card number

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Need to cancel the eSIM and request a physical SIM

Meow — Mon, 20 Oct 2025 19:53:56 GMT

If you already paid for eSIM I doubt you will be able to get refund (or cancel order) or exchange for physical SIM.

Ask agent for details but be ready to pay twice...