topic Re: Payment problem in Get Support

Re: Payment problem

PatLb1 — Fri, 17 Oct 2025 04:21:51 GMT

My account for my 87 year old mom is suspended. All I want to do is to reactivate it, but the system won't allow me to reactivate. At present, I'm at 77 days before I lose this number and I need to get it release asap. Can someone, pleeease help me? I'm unable to send a ticket to get some kind of assistance.

Re: Payment problem

softech — Fri, 17 Oct 2025 07:13:02 GMT

@PatLb1

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Payment problem

CSA_PM — Fri, 17 Oct 2025 12:01:22 GMT

Hello @ PatLb1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment problem

mitchnet12 — Sat, 18 Oct 2025 07:22:00 GMT

I had a friend run into a similar issue. They lost access to their account because the two factor authentication wouldn't work to let them access the app and community forum to contact @CSA_PM. We restored account access by adding a voucher by dialing *611 on their phone. You can also add funds to your mother's account from a different phone line by dialing 1-855-478-2542. If you haven't had success with the agent, check for a Voucher Location, and ask the cashier to check a booklet for cell phone vouchers that they keep in their drawer. Most have never heard of Public Mobile. The Public Mobile voucher bar codes are typically at the back of the book on an orange card, and the PIN code is printed on the receipt.

There are options to purchase vouchers online at an additional cost.

Re: Payment problem

PatLb1 — Mon, 20 Oct 2025 17:51:55 GMT

Hello,

I did respond to your message, but I haven't received a response from you as yet.

Thanks,

Pat

Re: Payment problem

CSA_PM — Mon, 20 Oct 2025 18:03:50 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Payment problem

hTideGnow — Mon, 20 Oct 2025 18:11:55 GMT

hi @PatLb1

look like @CSA_PM or @CS_Agent has replied already. Can you check the inbox again? If no reply from them, please post your message here so CSA_PM can follow up

Re: Payment problem

PatLb1 — Tue, 21 Oct 2025 17:17:37 GMT

I activate the account with a voucher, and I tried to apply the balance to my account but it wouldn't take it. How do I resolve this new issue?

Re: Payment problem

slusagm — Tue, 21 Oct 2025 17:30:41 GMT

@PatLb1 how you "activate the account with a voucher"? Activation account with voucher no longer an option

But ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote