topic Re: Message in Get Support

Message

huochang — Mon, 20 Oct 2025 20:12:06 GMT

I cannot send/receive message after I port in to PM from fido.

Re: Message

hTideGnow — Mon, 20 Oct 2025 16:32:49 GMT

hi @huochang

can you confirm you can end and receive phone calls without issue? if so, then it is just a phone Message app issue

are you using Android or iPhone?

first, try Reboot phone and Reset Network settings

Re: Message

huochang — Mon, 20 Oct 2025 19:47:48 GMT

Hi. Phone call and data have no problems. I did network reset, but still the same. When I check phone information by *#*#4636#*#*, it still shows carrier & uicc the old number. IMS with new number.

may public mobile need to do reset at its end.?

thanks

Re: Message

slusagm — Mon, 20 Oct 2025 19:55:45 GMT

If you have an Android, uninstall and reinstall Google Message and try again

If you have iPhone, remove the phone number from Settings menu. Reboot phone and go back to manually put the phone number back and test