topic Re: Service in Get Support

Service

Jessica-SG — Mon, 20 Oct 2025 20:15:37 GMT

I paid my service and my service is not working yet

Re: Service

softech — Mon, 20 Oct 2025 13:18:43 GMT

login My Account again using browser with Incognito mode, confirm if your account is active now after you made the payment (sometimes, the payment is there, but stuck as a credit and has not been used towards renewal. If it is showing in the Available Funds, confirm if you have added E-911 fees if you are in AB, NB, NFL, NWT, NU, PWI, PQ, SK )

If it is active, then reboot the phone and try again

Re: Service

Jessica-SG — Mon, 20 Oct 2025 13:55:55 GMT

Service was paid says it's not paid

My bank says it's paid

Re: Service

softech — Mon, 20 Oct 2025 13:58:13 GMT

@Jessica-SG

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service

CSA_PM — Mon, 20 Oct 2025 14:50:26 GMT

Hello @ Jessica-SG,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage