topic Re: My phone is stop working in Get Support

My phone is stop working

PharesD — Sun, 19 Oct 2025 04:02:46 GMT

Hi, can someone tell me why my phone goes to SOS and rebooted it I see PM turnoff my LTE I don't know why .

someone already has that experience?

Re: My phone is stop working

NDesai — Sun, 19 Oct 2025 05:40:13 GMT

@PharesD How is your account? If it's due for renewal, please ensure you have a valid payment method added.

Re: My phone is stop working

PharesD — Mon, 20 Oct 2025 01:51:41 GMT

Nope is not that case cause my plan will renew on November 14, 2025

Re: My phone is stop working

computergeek541 — Mon, 20 Oct 2025 02:55:03 GMT

@PharesD wrote:
Nope is not that case cause my plan will renew on November 14, 2025

A Public Mobile plan/account being in suspension couldn't cause your phone to be in SOS mode, regardless. Accounts in suspension still allow the device to connect to the network. Usage just isn't possible.