topic Help! Before account expires! in Get Support

Help! Before account expires!

HJS_MTL1 — Sun, 19 Oct 2025 19:02:13 GMT

Hello! I was just on my way out to pay- I got an email on October 15 telling me I had 5 days.But just tried call into *611, then logging into my account in the app. Already off???

I need to reactivate; need to keep my number and same plan- still have a balance/credit.

Re: Help! Before account expires!

Socrates8567 — Sun, 19 Oct 2025 19:06:50 GMT

@HJS_MTL1 wrote:
Hello! I was just on my way out to pay- I got an email on October 15 telling me I had 5 days.But just tried call into *611, then logging into my account in the app. Already off???
I need to reactivate; need to keep my number and same plan- still have a balance/credit.

Hello

Log into your account, update the credit card and make a payment. If it's not allowing you to, contact a csa for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just know there have been several complaints here on the forum that over the last few weeks it's taking csa a very long time to respond. So you might want to go out and purchase a voucher right away and upload it to your account if you can log in.

Re: Help! Before account expires!

HJS_MTL1 — Sun, 19 Oct 2025 19:07:45 GMT

The live chat agent told me to start a ticket here.. but where?? I only have a few hours to get a voucher.

Re: Help! Before account expires!

Socrates8567 — Sun, 19 Oct 2025 19:07:26 GMT

Click on the link I offered you.

Re: Help! Before account expires!

HJS_MTL1 — Sun, 19 Oct 2025 19:12:39 GMT

I can't get through on *611, and the app wants me to open a new plan. I still have one day left!!!