topic Re: Payment in Get Support

Payment

An-Go — Sun, 19 Oct 2025 18:23:25 GMT

I paid $22,60. Can I download your app now?

Re: Payment

slusagm — Sun, 19 Oct 2025 18:29:06 GMT

You can always download the app even without paying.

What error you got?

Or ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Payment

An-Go — Sun, 19 Oct 2025 18:34:30 GMT

« App not available in your country or region »

Re: Payment

Socrates8567 — Sun, 19 Oct 2025 18:41:32 GMT

@An-Go wrote:
« App not available in your country or region »

Hello

This error happens because your app store or Google Play account region is not set to Canada, but the app is restricted to that region. To fix this, you can temporarily change your account's country to Canada, use a VPN with a Canadian IP address, or have a friend with a Canadian account download the app for you to use to activate your service.

Re: Payment

slusagm — Sun, 19 Oct 2025 18:44:45 GMT

You need to change your country to Canada to download the app

Are you activating new account with physical sim? PM can help if so. Please use the link in my post to message PM

Re: Payment

An-Go — Sun, 19 Oct 2025 19:25:14 GMT

Thanks a lot!

I changed the country, downloaded the app and got the new number with a eSIM.

My new question:

Can I keep my new number without paying for 2-3 (next) months, and then to pay again for just one month?

Re: Payment

Socrates8567 — Sun, 19 Oct 2025 20:11:12 GMT

@An-Go wrote:
Thanks a lot!
I changed the country, downloaded the app and got the new number with a eSIM.
My new question:
Can I keep my new number without paying for 2-3 (next) months, and then to pay again for just one month?

Simple answer, YES!