topic Re: Cancel eSIM order in Get Support

Cancel eSIM order

Emal — Sun, 19 Oct 2025 16:30:25 GMT

I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

Re: Cancel eSIM order

softech — Sun, 19 Oct 2025 16:32:26 GMT

Check with PM CS agent

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel eSIM order

Socrates8567 — Sun, 19 Oct 2025 16:31:51 GMT

@Emal wrote:
I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

Please contact a csa via these links and create a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

or if the chatbot doesn't work, direct link here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437