topic Account number in Get Support

Account number

Adrian19 — Sun, 19 Oct 2025 16:10:40 GMT

I can’t get into my account. It’s asking me to activate a new SIM card and pick a new plan. I’ve had this account for several years and need to cancel as I’m getting a new provider but I can’t get me account number to do this because it will not let me get into my account. I can’t see any billing info, details about my plan or anything. How do I get my account info so I can either get a new plan or cancel my existing one?

Re: Account number

Socrates8567 — Sun, 19 Oct 2025 16:12:21 GMT

@Adrian19 wrote:
I can’t get into my account. It’s asking me to activate a new SIM card and pick a new plan. I’ve had this account for several years and need to cancel as I’m getting a new provider but I can’t get me account number to do this because it will not let me get into my account. I can’t see any billing info, details about my plan or anything. How do I get my account info so I can either get a new plan or cancel my existing one?

Please contact a csa via this direct link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

Dunkman — Sun, 19 Oct 2025 16:17:13 GMT

@Adrian19

It may take a few hours for CSA to respond to your private message.

Website is finicky at times. Maybe try to clear cache first, incognito mode or a different web browser. Or try the PM app itself.

If you can't wait for CSA response and you need to port to another company immediately, you can also use your IME of your phone instead of PM account number.