topic Re: New eSIM charge in Get Support

New eSIM charge

Kev8679 — Sun, 19 Oct 2025 02:18:46 GMT

Hello Public Mobile Team,
I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile customer? I got conflicting answers when seaching it online. Please help me to clarify. Thanks!

Re: New eSIM charge

Chalupa_Batman — Sun, 19 Oct 2025 02:29:15 GMT

@Kev8679 wrote:
Hello Public Mobile Team,
I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile customer? I got conflicting answers when seaching it online. Please help me to clarify. Thanks!

Hello @Kev8679

The first eSIM is $5 and moving forward they will be free of charge.

Re: New eSIM charge

TheSterlinger — Sun, 19 Oct 2025 02:32:33 GMT

If you switch from physical sim to eSIM, the $5.00 charge is legit.

The free is if you where changing from eSIM to eSIM.

Re: New eSIM charge

slusagm — Sun, 19 Oct 2025 02:36:14 GMT

@Kev8679

Add to the above, even you paid the first eSIM fees of $5, the replacement to eSIM is not free without condition

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:

The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
The eSIM must have been purchased at least 15 days prior to the new request.