topic Re: I change my number in Get Support

I change my number

Jennk1 — Sun, 19 Oct 2025 00:33:12 GMT

I have changed my cell phone number and public mobile app. But I don’t think my new phone number has taken affect after power cycling. My phone

Re: I change my number

Chalupa_Batman — Sat, 18 Oct 2025 23:18:01 GMT

@Jennk1 wrote:
I have changed my cell phone number and public mobile app. But I don’t think my new phone number has taken affect after power cycling. My phone

Hello @Jennk1

You may need to go into your Network Settings and reset them and reboot your phone. This will reconnect you to the Public Mobile network.

Then, log back into your account and go to your profile, Manage EverSafe ID and change the number your 2FA goes to.

Re: I change my number

hTideGnow — Sat, 18 Oct 2025 23:18:41 GMT

hi @Jennk1

it should work immediately after you power cycle the phone. Try reboot one more time

if same, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I change my number

Jennk1 — Sun, 19 Oct 2025 18:02:37 GMT

Very disappointed in this company! I logged a ticket yesterday at 7 PM and I still have not heard anything from anybody from the ticket. And the problem is continuing with my phone, I don’t think that I’m connected now to public mobile as I cannot get phone calls or text messages or send any

Re: I change my number

CSA_PM — Sun, 19 Oct 2025 18:05:28 GMT

Hi @ Jennk1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage