topic Re: Not receiving incomming calls in Get Support

Not receiving incomming calls

Rod49 — Sun, 19 Oct 2025 00:45:45 GMT

I’m trying to switch from Speakout to Public Mobile, I can phone out on Public Mobile but incoming coming calls still seem to be going Speakout because I’m getting a message that my voicemail is not set up and I did set it up on public mobile. I’m asl getting a message that the chat isn’t available at this time so I can’t enter a ticket.

Re: Not receiving incomming calls

BKNS27 — Sat, 18 Oct 2025 07:22:14 GMT

@Rod49

It sounds like porting wasn’t completed. Did you reply to the confirmation text from Speakout that you are porting over to PM?

You can dm a CS_Agent and they will get back to you tomorrow after 9:00am EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving incomming calls

Rod49 — Sat, 18 Oct 2025 16:18:00 GMT

I think I’ve discovered the problem. I contacted Speakout and they are using my IEMI2 number and I gave Public Mobile my IMEI1 number. Now if I can only get an PB agent to answer my call for help. Not an easy thing to do

Re: Not receiving incomming calls

BKNS27 — Sat, 18 Oct 2025 16:49:18 GMT

@Rod49

It will go smoother if you use the Speakout account number rather than the IMEI. It will work but some members indicated they ran into porting issues.

Re: Not receiving incomming calls

computergeek541 — Sun, 19 Oct 2025 00:45:17 GMT

@BKNS27 wrote:
@Rod49
It will go smoother if you use the Speakout account number rather than the IMEI. It will work but some members indicated they ran into porting issues.

Please do not spread misinformation. Speakout accounts do not have any account number that can be used for number porting. IMEI or PIN is the correct information to use.