topic Cannot login to PM app on new iPhone in Get Support

Cannot login to PM app on new iPhone

jsleeuw2 — Sun, 19 Oct 2025 00:36:14 GMT

Re: Cannot login to PM app on new iPhone

jsleeuw2 — Sat, 18 Oct 2025 01:05:12 GMT

Also, no email was sent for eSIM info. I’m stuck with PM account that I cannot use on new phone

Re: Cannot login to PM app on new iPhone

hTideGnow — Sat, 18 Oct 2025 01:06:59 GMT

hi @jsleeuw2

try uninstall PM app, restart iPhone and then reinstall

and for the eSIM, you need to login App to buy new eSIM for this new phone. Login PM app, go to Account, then Purchase sim card and choose eSIM

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

jsleeuw2 — Sat, 18 Oct 2025 01:06:29 GMT

Untrue. Emails are not sent

Re: Cannot login to PM app on new iPhone

jsleeuw2 — Sat, 18 Oct 2025 01:13:46 GMT

Thanks for your reply. I’ve restarted the phone snd re-installed the app multiple times.
Yes, I understand that I need to use the app to install the eSIM, but, yeah.. See the above

Re: Cannot login to PM app on new iPhone

Socrates8567 — Sat, 18 Oct 2025 01:14:01 GMT

With an iPhone, delete the app, turn off the phone, wait a minute, restart the phone and redownload it. Then try to log in again. According to your picture, your wifi connection wasn't good. Make sure you have good internet to download and use the app.

If you still need help from a csa, reach them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login to PM app on new iPhone

Anon_123 — Sat, 18 Oct 2025 19:15:01 GMT

I notice the message at the bottom of your screenshot mentions an unstable wifi connection. Have you tried logging in on a different wifi network?