Two Monthly Charges in July

Tom_Eley — Fri, 17 Oct 2025 21:04:18 GMT

I was charged twice in July, why?

Re: Two Monthly Charges in July

softech — Fri, 17 Oct 2025 21:06:06 GMT

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Two Monthly Charges in July

Socrates8567 — Fri, 17 Oct 2025 21:06:52 GMT

To get a refund for a double charge on Public Mobile, contact Public Mobile support by going to "Get Help" or "Support," then using the "Chat" icon to talk to a bot or submitting a ticket to a human agent for assistance.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you can't log in, here is how to reach a csa.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Two Monthly Charges in July in Get Support

Two Monthly Charges in July

Re: Two Monthly Charges in July

Re: Two Monthly Charges in July