topic Re: Account Issues in Get Support

Account Issues

Dhartry — Fri, 17 Oct 2025 19:37:27 GMT

I cannot log into my account. I have been on the same plan for 5 years now, and only logged into my account when I started it. It doesn’t recognize any email I’ve had, and the chat bots are useless, as they require signing in. I just wish someone could get me into my account using payment info and SIM card info.

Re: Account Issues

hTideGnow — Fri, 17 Oct 2025 19:39:29 GMT

hi @Dhartry

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Issues

softech — Fri, 17 Oct 2025 19:48:00 GMT