topic Re: No service in Get Support

No service

Donnawest — Fri, 17 Oct 2025 19:20:26 GMT

Subscriptoon paid cannot connext .network reset did not eork

Re: No service

Socrates8567 — Fri, 17 Oct 2025 19:22:22 GMT

@Donnawest wrote:
Subscriptoon paid cannot connext .network reset did not eork

Hello.

You can try to reboot your phone. You can go into your network settings and reset them to connect you back to the network. You should log into your account and confirm you actually paid and your account is active again.

If you still need help, a csa can be reached here.

https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Community-Terms-of-Service/td-p/1268004.

Re: No service

hTideGnow — Fri, 17 Oct 2025 19:24:00 GMT

hi @Donnawest

if you have not done so, reboot the phone and check

and if still does not work, login My Account using Incognito/private/secret mode to confirm once again if account is active (sometimes the money stuck at a credit and not used for renewal)

if it shows active, ask PM support agent to check , submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service

Donnawest — Fri, 17 Oct 2025 19:30:22 GMT

My subscriotion is active and paid up its been a couple mpnthes im ready to give up