topic Re: activation issues in Get Support

activation issues

Debra70 — Fri, 17 Oct 2025 18:50:12 GMT

I am switching to Public Mobile from Koodo, but am having issues....I have chosen a new phone number, but now need to enter the verification codes, which are being sent to the new phone number, but I am not receiving them. I have not been able to complete the activation without getting this code. Thanks.

Re: activation issues

Socrates8567 — Fri, 17 Oct 2025 18:51:53 GMT

@Debra70 wrote:
I am switching to Public Mobile from Koodo, but am having issues....I have chosen a new phone number, but now need to enter the verification codes, which are being sent to the new phone number, but I am not receiving them. I have not been able to complete the activation without getting this code. Thanks.

Please contact a csa.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation issues

hTideGnow — Fri, 17 Oct 2025 18:53:35 GMT

hi @Debra70

can you receive regular calls? or just not receiving inbound text?

if you need PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activation issues

Debra70 — Fri, 17 Oct 2025 19:27:46 GMT

Thank you....Ive sent in a support ticket....but I cannot make or receive any calls or messages.

Re: activation issues

hTideGnow — Fri, 17 Oct 2025 19:29:40 GMT

hi @Debra70

it is just a sim card setup problem on the system

while you are waiting for PM support to reply, try to reboot the phone and click Reset Network Settings