Phone not working

Codyash — Fri, 17 Oct 2025 16:31:23 GMT

My phone is not working for calling or receiving calls my son tried to call me and other people also it rings on their end then goes to voicemail I dont hear ringing on my end I cannot phone anyone it doesnt do anything when I call people

Re: Phone not working

softech — Fri, 17 Oct 2025 16:33:08 GMT

@Codyash

did you try your sim card on another phone?

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

topic Phone not working in Get Support

Phone not working

Re: Phone not working