topic Re: EMAIL CHANGE in Get Support

EMAIL CHANGE

Sylvia221959 — Tue, 30 Sep 2025 18:49:24 GMT

I am trying to change my email in my profile. I cant seem to log into anything but community. The address they have on file is completely disconnected so I cannot receive emails from them or log in. I do not know how to contact them to have them change my email and subscription. Any ideas? I have not opened my public mobile account since last year. Maybe they have a new way of contacting them??

Re: EMAIL CHANGE

hTideGnow — Tue, 30 Sep 2025 18:21:42 GMT

hi@Sylvia221959

ask PM support agent to help then, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: EMAIL CHANGE

Sylvia221959 — Tue, 30 Sep 2025 19:11:13 GMT

Thankyou... I will try that

Re: EMAIL CHANGE

computergeek541 — Tue, 30 Sep 2025 19:19:12 GMT

self solution removed

Re: EMAIL CHANGE

cprasad — Fri, 17 Oct 2025 15:12:49 GMT

I am trying to change my email. It looks like you response but then removed the answer. May I have it?

I was using my work email but now I will likely be changing jobs I don't want to wait until I can't access my account.

Re: EMAIL CHANGE

Sylvia221959 — Fri, 17 Oct 2025 15:39:34 GMT

.I had to go thru process of getting a ticket through community and I had a customer agent respond quickly. I had to give them all my info and the customer agent changed it for me.