topic Re: Voice issue in Get Support

Voice issue

Medic2 — Fri, 17 Oct 2025 14:15:34 GMT

Can't make or receive calls, only able to texting

Re: Voice issue

hTideGnow — Fri, 17 Oct 2025 14:17:22 GMT

hi @Medic2

what phone do you have?

Try Reboot your phone and Reset Network Settings

and if you have another phone and you have a physical sim, test the sim card on another phone

Re: Voice issue

BKNS27 — Fri, 17 Oct 2025 14:25:38 GMT

@Medic2

Check to see if your phone is VoLTE compatible for calling on LTE. Enter the IMEI of your phone to check.
https://www.publicmobile.ca/en/get-help/articles/volte

Re: Voice issue

Yummy — Fri, 17 Oct 2025 14:31:23 GMT

@BKNS27 wrote:
@Medic2
Check to see if your phone is VoLTE compatible for calling on LTE. Enter the IMEI of your phone to check.
https://www.publicmobile.ca/en/get-help/articles/volte

Well, how that check is going to confirm his ability to call?

My phone is not VoLTE compatible with PM service but I still can call and see LTE. And LTE is showing Only when I activate data.

Re: Voice issue

BKNS27 — Fri, 17 Oct 2025 15:37:56 GMT

@Yummy

Yes I agree but good to check. My old Samsung S8+ was not compatible and I had issues with calls breaking up when I call someone and incoming calls goes to VM.

Replaced it with the Samsung S24FE and no issues.