Unable to complete refistration

Mistylee — Thu, 16 Oct 2025 21:08:35 GMT

My Sim remains unregistered. I can't receive the eversafe code required to finalize sin reg and account. As such. I get "mobile network unavailable" and "Sim card not registered " on my Samsung s10

Re: Unable to complete refistration

Chalupa_Batman — Thu, 16 Oct 2025 21:20:16 GMT

@Mistylee wrote:
My Sim remains unregistered. I can't receive the eversafe code required to finalize sin reg and account. As such. I get "mobile network unavailable" and "Sim card not registered " on my Samsung s10

First, go to this link and enter your IMEI number to confirm this particular model of phone will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

You may need to try your SIM card in another phone to reprovision it. If that doesn't work, contact a CS Agent.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Re: Unable to complete refistration in Get Support

Unable to complete refistration

Re: Unable to complete refistration