topic Re: My account access problem in Get Support

My account access problem

Mbsnyder — Thu, 16 Oct 2025 17:20:45 GMT

I am currently in hospital and my identity verification contact method was originally set up with my landline home phone number. My account has been frozen due to unknown account payment problem but I can’t login to find why. Help please!

Re: My account access problem

hairbag1 — Thu, 16 Oct 2025 17:23:18 GMT

@Mbsnyder

make sure your payment card is still valid. Then dial 611 with your cell to hear current plan status and you can also pay and resume service...you will need to know your Public Mobile pin number.

Re: My account access problem

Handy1 — Thu, 16 Oct 2025 17:23:23 GMT

@Mbsnyder No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account access problem

Dunkman — Thu, 16 Oct 2025 17:27:53 GMT

@Mbsnyder

If you have access to email associated with your PM account, you can get 2FA email code. Click on Didn't receiv code link and then should give option for 2FA email code.