topic Re: Apply a payment in Get Support

Apply a payment

Laurie76 — Thu, 16 Oct 2025 14:01:39 GMT

Missed my payment, and then did the charge my card option via *611 but the amount wont apply to my subscription - is there a work around?

Re: Apply a payment

Chalupa_Batman — Thu, 16 Oct 2025 14:05:09 GMT

@Laurie76 wrote:
Missed my payment, and then did the charge my card option via *611 but the amount wont apply to my subscription - is there a work around?

Hey @Laurie76

Log into your account, go to the payment section and see if the funds are in your account. Then you make the payment that way.

Re: Apply a payment

hTideGnow — Thu, 16 Oct 2025 14:09:20 GMT

hi @Laurie76

or you can use this link to load enough funds to resume services

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Apply a payment

Laurie76 — Thu, 16 Oct 2025 14:12:19 GMT

I see that but for some reason Public didn’t calculate the tax so I’m owing $2 and won’t allow me to pay it I’ll have to wait for the regular payment option to come up I guess

Re: Apply a payment

Laurie76 — Thu, 16 Oct 2025 14:15:18 GMT

Thank you was able to apply the remaining balance!

Re: Apply a payment

CSA_PM — Thu, 16 Oct 2025 14:24:06 GMT

Thank you for the escalation. The customer has successfully resolved the issue.