topic Re: Help in Get Support

Help

kellisha2 — Thu, 16 Oct 2025 17:55:20 GMT

I have being getting this error since yesterday when I try to call my mom is give a error saying b1 something the call cannot be completed please check the number again mom.

If she calls me is okay, but I cannot call her

edited by computergeek541: changed category label as this discussion isn't related to Community

Re: Help

slusagm — Thu, 16 Oct 2025 13:21:37 GMT

What phone do you have?

Did you try Reboot phone and Reset Network Settings?

Re: Help

slusagm — Thu, 16 Oct 2025 13:25:09 GMT

Re: Help

Dunkman — Thu, 16 Oct 2025 13:29:10 GMT

@kellisha2

Does text and data work fine? What model phone are you using? Is it VoLTE compatible with Public mobile network?

Maybe try to reboot your phone. You can also try network reset of phone (note: this will erase any saved Wifi passwords)

Re: Help

softech — Thu, 16 Oct 2025 13:29:20 GMT

@kellisha2

please try reboot the phone and reset network settings

if issue persists, you can ask PM CS agent to reprovision the account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Help

slusagm — Thu, 16 Oct 2025 13:31:34 GMT

what model of phone you have? Not sure if it is a problem with VoLTE

Re: Help

slusagm — Thu, 16 Oct 2025 13:36:13 GMT

What model of phone is that?

Re: Help

Mxt — Fri, 17 Oct 2025 00:27:42 GMT

I have the same problem as you.