topic Issue with Payment in Get Support

Issue with Payment

PatLb1 — Thu, 16 Oct 2025 00:38:19 GMT

I've updated my card info, that remains the same but the plan is changing this month. I tried to make a payment but it's saying try later. Why

Re: Issue with Payment

hTideGnow — Thu, 16 Oct 2025 00:41:07 GMT

hi @PatLb1

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Issue with Payment

computergeek541 — Thu, 16 Oct 2025 04:42:55 GMT

@hTideGnow wrote:
but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Out some of the major gas station chains, none of the locations of Esso, Shell, or Petro Canada sell Public Mobile Vouchers. 7-Eleven no longer has them either.