topic Re: Extra billing in Get Support

Extra billing

SandC1 — Thu, 16 Oct 2025 00:25:46 GMT

At 2:42 AM on October 14th my account was charged a 'top up' fee which I did not authorize. At 8:12 AM my regular payment came out. At 7:26pm I did get a 611 text saying I only had 10 minutes left. I thought it might be a scam as I have never used all my minutes except for once when I was travelling. I don't understand with unlimited Canadian minutes I could use them up. I pay $25.00 a month.

Re: Extra billing

hTideGnow — Thu, 16 Oct 2025 00:28:01 GMT

hi @SandC1

please ignore the text. that text was sent out wrong, look like many got it on renewal day

and how much was the top up charge at 2:xx am and how much was the regular charge PM took later in the day?

can you login My Account, go to Payment history and post us the screenshot of what got charged in the last 2 days?

Re: Extra billing

SandC1 — Thu, 16 Oct 2025 01:59:25 GMT

Re: Extra billing

hTideGnow — Thu, 16 Oct 2025 02:02:51 GMT

hi @SandC1

they didn't charge you twice, PM just took money from your credit card once, at 2:48am

the 2:48am was the actual charge, and you see PM put the money in the account as a credit (Available funds = $25)

the later time, 8:12am was when PM actually used the credit , fund for renewal. You will see the Available funds changed back to $0 because the money was used

if you check the credit card, only $25 + tax was being charged to your credit card

Re: Extra billing

SandC1 — Thu, 16 Oct 2025 02:03:15 GMT

Thank you. Getting old and using technology can really be a challenge sometimes!