topic Re: CS_Agent in Get Support

CS_Agent

SJH — Wed, 15 Oct 2025 22:07:15 GMT

The phone number listed for my account isn't correct. I have no usage information and your system wants to send 2nd step authorization to the wrong number.

Would like some help with this and having a REAL PERSON to talk to would be helpful and save me a considerable amount of time.

A phone service you can't call. Cute

Re: CS_Agent

slusagm — Wed, 15 Oct 2025 22:09:38 GMT

did you change your phone number lately?

if you click Didn't Receive Code, do you see Send email there? you can use it to get the code and login and change the phone number back at Profile -> Manage EverSafe ID

if you cannot login , ask PM to help

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

Socrates8567 — Wed, 15 Oct 2025 22:11:26 GMT

@SJH wrote:
The phone number listed for my account isn't correct. I have no usage information and your system wants to send 2nd step authorization to the wrong number.
Would like some help with this and having a REAL PERSON to talk to would be helpful and save me a considerable amount of time.
A phone service you can't call. Cute

Hello

If you click on didn't get code, you can send it to your voicemail or email address. once done and you get the code, you can go here to fix it and change the number.

https://eversafe.id.telus.com/user/selfservemenu

If you still need help, contact csa here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437