topic Re: Unable to Load Page in Get Support

Unable to Load Page

Alana_04 — Thu, 16 Oct 2025 04:55:14 GMT

We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.

Re: Unable to Load Page

Socrates8567 — Wed, 15 Oct 2025 20:24:15 GMT

@Alana_04 wrote:
We encountered an error processing your request.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)
Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.

Hello.

Public Mobile website caching issues are often resolved by clearing your browser's cache and cookies, then closing and restarting your browser completely. Other common solutions include using a different browser, trying Incognito or Private mode, or, for mobile users, updating the Public Mobile app or clearing its cache and data in your phone's settings.

Re: Unable to Load Page

Alana_04 — Wed, 15 Oct 2025 20:31:20 GMT

I have tried clearing the cache and data in my computer settings. I am using a desktop. I have tried Private mode on Firefox, Edge, and Chrome. No fix.

Re: Unable to Load Page

Socrates8567 — Wed, 15 Oct 2025 20:42:44 GMT

That is odd. Since you're unable to log into your account, please contact a csa for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Load Page

BKNS27 — Wed, 15 Oct 2025 23:07:54 GMT

@Alana_04

Did you clear your cache for 1 day, 1 month etc. There is a drop-down menu on how far your can go back.

Re: Unable to Load Page

Alana_04 — Wed, 15 Oct 2025 23:31:17 GMT

Hi All,

This could not be resolved via PC. The way it was resolved was by opening the app on a mobile phone to receive the activation.

Thanks,