topic Re: How long does SIM take to activate? in Get Support

How long does SIM take to activate?

Tariqq — Wed, 15 Oct 2025 18:31:39 GMT

Hello,

I subscribed to Public Mobile with a new Physical SIM card.

Its been more than an hour and my SIM is still not activated.

How long does it usually take to activate the SIM card after purchasing a package?

Thanks

Re: How long does SIM take to activate?

Socrates8567 — Wed, 15 Oct 2025 18:34:27 GMT

Hello.

Try rebooting your phone. You can also go into your settings and reset your network settings and then reboot. Try that first.

Re: How long does SIM take to activate?

softech — Wed, 15 Oct 2025 18:34:58 GMT

@Tariqq

should be instant.

Reboot your phone with the PM sim card there (and make sure all other old sim cards are removed, old eSIMs are disabled)

also, try Reset network settings

if it still shows not connected, it is a sim card provisioning issue. Easy fix for PM CS agent and you just need to engage them by direct message.

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: How long does SIM take to activate?

Tariqq — Wed, 15 Oct 2025 18:35:44 GMT

I have rebooted my phone multiple times, it is still showing as "Unregistered SIM"

Re: How long does SIM take to activate?

Socrates8567 — Wed, 15 Oct 2025 18:42:07 GMT

@Tariqq wrote:
I have rebooted my phone multiple times, it is still showing as "Unregistered SIM"

You can try your sim card in a different phone if you can to re provision it. or you can reach a csa

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How long does SIM take to activate?

Tariqq — Wed, 15 Oct 2025 18:45:33 GMT

Thanks, I have reached out to customer support via PM.

Re: How long does SIM take to activate?

Tariqq — Wed, 15 Oct 2025 19:02:51 GMT

My SIM has activated now.

Thanks a lot to Public Mobile Customer Service.