topic Refund in Get Support

Refund

ziANikMiH6Ot — Wed, 15 Oct 2025 14:19:07 GMT

I need to know how I can get a refund due to not receiving my sim card. It's been weeks.

Re: Refund

hTideGnow — Wed, 15 Oct 2025 14:20:44 GMT

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Refund

BKNS27 — Wed, 15 Oct 2025 16:02:56 GMT

@ziANikMiH6Ot

Delay is due to the Canada Post strike but depending when you ordered the SIM. If it was placed after the strike. PM would have arrange for delivery by courier.