topic Re: Network in Get Support

Network

MzLilsexyeyez — Wed, 15 Oct 2025 13:42:13 GMT

No mobile network available..I restarted the phone toggled through airplane mode..took out the sim card reset the sim tool kit reset the network setting put the sim card back in still not working.. went to two repair shops for both to tell me there is a network problem with my provider what is going on?

Re: Network

Yummy — Wed, 15 Oct 2025 13:44:04 GMT

Most likely some service outage in your area.
Check here:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

https://istheservicedowncanada.com/

Where do you live?

Re: Network

MzLilsexyeyez — Wed, 15 Oct 2025 13:44:55 GMT

Quebec, Montreal

Re: Network

hTideGnow — Wed, 15 Oct 2025 13:47:03 GMT

hi @MzLilsexyeyez

check Telus official site for outage, more reliable:
https://www.telus.com/en/qc/outages

and did you check your My Account? can you login?

do you have another phone to call 1-855-4PUBLIC and check the account status as well?

last, ask PM support to check and confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Network

Dunkman — Wed, 15 Oct 2025 14:05:39 GMT

@MzLilsexyeyez

Did your service work before?

Which model phone are you using?

Have you tried using the phone in different parts of Montreal?

Re: Network

MzLilsexyeyez — Wed, 15 Oct 2025 14:12:50 GMT

It wasn't working all day yesterday I received text messages then it I kept toggling with it finally it started working I was making a 3way call when the phone decided to stop work again then I tried to call back out and it stop working again..I went to 2 repair shops for both to tell me ots my network provider I need to contact them so here I am

Re: Network

hTideGnow — Wed, 15 Oct 2025 14:18:44 GMT

hi @MzLilsexyeyez

is it just a voice problem? does mobile data work?

what phone do you have?

Re: Network

MzLilsexyeyez — Wed, 15 Oct 2025 14:39:25 GMT

Nothing works I can't send text either. Stupid airplane mode is off but the quick button is faded blue is on.. which doesn't make any sense.. samsung s20+5g

Re: Network

hTideGnow — Wed, 15 Oct 2025 14:45:08 GMT

hi @MzLilsexyeyez

did you have a chance to test the sim card on another phone?

also check if your current Samsung S20 is clean here (enter both IMEIs, one for eSIM one for Physical sim slot):

https://www.devicecheck.ca/check-status-device-canada/