topic Re: Subcribing in Get Support

Subcribing

Arempel — Wed, 15 Oct 2025 01:22:22 GMT

Why can’t I ever chat with an agent? My support help always just says oops this service is not available no matter what time of day I try. I subscribed to public mobile a few weeks ago and wanted to subscribe my husbands phone as well but it said there was and error so I tried again and now Im stuck where it’s asking which number I want to transfer and it just keeps telling me to enter a valid canadian number and it is a his number and it’s a Canadian number. Please help. It’s so dumb that you can’t chat with an agent.

Re: Subcribing

hTideGnow — Wed, 15 Oct 2025 01:23:38 GMT

hi @Arempel there is problem with Chatbot ticket. But you can message PM support instead

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subcribing

hairbag1 — Wed, 15 Oct 2025 04:07:38 GMT

@Arempel

each account is a separate account...each account needs it's own sim and it's own email address. You can use the same payment card.

I suggest hubby to download the Public Mobile app to his cellphone to create his own account and activate a new plan (he can buy an esim during the process if preferred). He should take a new number until his new account is up and running as expected. Then he can initiate a transfer of his old number to new Public Mobile account. (Tell him not to cancel his old plan...that will happen automatically once he transfers his number successfully)