topic Sim card swap in Get Support

Sim card swap

Rob5150 — Tue, 14 Oct 2025 23:47:01 GMT

I have a phone that stopped accessing the system. I have a SIM card swap fraud. The problem is I can't fix it. Public Mobile has no human techs - only a very poor AI. I can not contact anyone to fix the problem. Every time I press a button to submit a ticket or suspend my SIM card, I keep getting sent back to the AI or get an error - can't submit ticket. I am getting nowhere. I can't submit a ticket - can't talk to an agent - can't suspend my card. Only one real choice - get a new provider - one that cares about it's customers.

Re: Sim card swap

slusagm — Tue, 14 Oct 2025 23:49:34 GMT

ask PM to help.

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card swap

CSA_PM — Wed, 15 Oct 2025 12:41:58 GMT

Hello @ Rob5150,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage