topic Re: It will not let me change subscription in Get Support

It will not let me change subscription

Spooky — Tue, 14 Oct 2025 22:31:31 GMT

Help

Re: It will not let me change subscription

Handy1 — Tue, 14 Oct 2025 22:34:28 GMT

@Spooky If your using the website try the app instead or vise versa , also note we can only change to the plans that are available to us in our accounts despite what we see on the website. And it’s best to use the change on renewal option and not immediately or you lose $ on your current cycle and start new 30 day plan right away

Re: It will not let me change subscription

hTideGnow — Tue, 14 Oct 2025 22:37:53 GMT

hi @Spooky

it won't let you change to any plan at all? what error you got?

what plan options do you see when you go to Change Subscription page?

try using both Incognito/private/secret mode on your browser and the app and see if it works