topic Has My Plan Changed? in Get Support

Has My Plan Changed?

Laura50 — Tue, 14 Oct 2025 18:25:58 GMT

I understood that I have unlimited talk/text but received a text today saying I have 10 minutes left in my plan. I have never received this notification in over 4 years. Hero Data 3GB (30-Day) . But I am certain my plan was not called this when I originally signed up.

Re: Has My Plan Changed?

hairbag1 — Tue, 14 Oct 2025 18:28:24 GMT

@Laura50

this has been reported by many this week and has been identified as a known glitch. PM is taking steps to fix. You have unlimited calling so you're good.

Re: Has My Plan Changed?

hTideGnow — Tue, 14 Oct 2025 18:28:37 GMT

hi @Laura50

no worries, your plan is the same

and you can safely ignore the text, it was a system glitch and many got it for no reason.

and @computergeek541 , @softech , @Dunkman , was PM aware of this and going to fix it?

Re: Has My Plan Changed?

computergeek541 — Tue, 14 Oct 2025 18:50:23 GMT

@hTideGnow wrote:
and @computergeek541 , @softech , @Dunkman , was PM aware of this and going to fix it?

Public Mobile is aware and it's being investigated.

Re: Has My Plan Changed?

SFH2025 — Fri, 24 Oct 2025 02:13:33 GMT

Thanks for this - I got the same text and was confused, so good to know it was a glitch.