topic Re: Data Usage notifications in Get Support

Data Usage notifications

Danny25 — Tue, 14 Oct 2025 17:18:33 GMT

Received notification that I have used 95% of my data. When I check the status on the Public Mobile App it proves to be incorrect.

Is anyone else incorrect notifications?

Re: Data Usage notifications

hairbag1 — Tue, 14 Oct 2025 17:18:14 GMT

@Danny25

many customers have reported similar, but if you log in to your account using the app, click on Usage Breakdown to see accurate account of your data. PM is working on a fix for the message.

Re: Data Usage notifications

4768072410 — Tue, 14 Oct 2025 17:18:38 GMT

Yes! I have received this alert as well as having 10 minutes left on my plan - in reality I have unlimited minutes. Not sure what's going on here but I opened a customer support ticket about it

Re: Data Usage notifications

hairbag1 — Tue, 14 Oct 2025 17:20:18 GMT

@4768072410 wrote:
Yes! I have received this alert as well as having 10 minutes left on my plan - in reality I have unlimited minutes. Not sure what's going on here but I opened a customer support ticket about it

Public Mobile is aware of this and has taken steps to fix this on-going issue. In your case, you know you have unlimited minutes, so you're good.

Re: Data Usage notifications

hTideGnow — Tue, 14 Oct 2025 17:21:06 GMT

hi @Danny25 / @4768072410

just another system glitch yet to be fixed

if you have unlimited calling, just ignore than 10 mins left text

for data, check My Account to confirm

Re: Data Usage notifications

cerich02 — Tue, 14 Oct 2025 17:24:02 GMT

Hi. I received the 95% data usage message also. I see that it has been identified as a glitch. Thanks for posting.

Re: Data Usage notifications

Leif_B — Tue, 14 Oct 2025 19:39:44 GMT

Danny25, I also received this untrue text. Misleading and incorrect. As constructive feedback, it would be beneficial for Public Mobile to send out another text to PM customers (who received the first text) informing them of the system error, to alleviate any confusion/stress and saving them time from searching for answers.