topic Changing to a lower priced subscription in Get Support

Changing to a lower priced subscription

TomKnez — Tue, 14 Oct 2025 17:07:53 GMT

As mentioned in other posts, a PM customer cannot switch to a lower priced subscription. This is a business strategy that does not make sense to me. I want to "downgrade" to a cheaper plan with less data but since I cannot do that, I will be switching to another cell provider where I can purchase a cheaper plan. So PM would rather lose me as a customer rather than let me switch to a cheaper plan???? Wow!! I guess they are not worried about customer retention. Must be nice to be running a company that does not need to retain its customer base!!

Re: Changing to a lower priced subscription

hTideGnow — Tue, 14 Oct 2025 17:16:02 GMT

hi @TomKnez

please remember downgrade is not un-doable but depends on your current profile and the downgrade choices will come and go

What plan you have now and what plan you are planning to go with?

Re: Changing to a lower priced subscription

computergeek541 — Tue, 14 Oct 2025 17:17:22 GMT

@TomKnez wrote:
As mentioned in other posts, a PM customer cannot switch to a lower priced subscription. This is a business strategy that does not make sense to me. I want to "downgrade" to a cheaper plan with less data but since I cannot do that, I will be switching to another cell provider where I can purchase a cheaper plan. So PM would rather lose me as a customer rather than let me switch to a cheaper plan???? Wow!! I guess they are not worried about customer retention. Must be nice to be running a company that does not need to retain its customer base!!

There isn't any such rule that Public Mobile customers cannot switch to lower priced plans. It is true that some customers won't have any lower price plans to switch to, each customer has specific plans offered and in some/many cases, there are lower priced plans available.

Re: Changing to a lower priced subscription

TomKnez — Tue, 14 Oct 2025 17:22:55 GMT

The important thing for me is that I CANNOT switch to a lower priced plan and will need to take my business elsewhere. Not the way that I would run a company!

Re: Changing to a lower priced subscription

SKSuh — Tue, 14 Oct 2025 19:03:35 GMT

While I was able to successfully downgrade from a $39/68 GB to a $27/20 GB plan in May 2025, not everyone’s personalized offers will enable a similar savings

Agree that the current biz model is a bit flawed but every Canadian cellular provider seems to offer a different pricing strategy these days

Re: Changing to a lower priced subscription

Luddite — Tue, 14 Oct 2025 19:21:07 GMT

@TomKnez wrote:
The important thing for me is that I CANNOT switch to a lower priced plan and will need to take my business elsewhere. Not the way that I would run a company!

Correct. PM is assuming you won't switch to save $5/month.

Re: Changing to a lower priced subscription

Mapl3 — Wed, 15 Oct 2025 01:16:23 GMT

I agree. I was on a (very) low data plan and temporarily increased my gb thinking I could switch back. I now have no option but to switch to another provider.