topic Re: 811 calls go to wrong province in Get Support

Re: 811 calls go to wrong province

Pennywise — Thu, 18 Sep 2025 15:49:26 GMT

I recently dialled 811 and got the Quebec version.

Like the OP I live near the quebec border but about 80 km north of them.

I eventually found the 1800 number but it took time, which sort of defeats the purpose of these 811/911 numbers.

I should open a ticket but Public doesn't seem to be too concerned.

Re: 811 calls go to wrong province

hTideGnow — Thu, 18 Sep 2025 16:22:08 GMT

hi @Pennywise

do you have a Quebec phone number?

Re: 811 calls go to wrong province

Pennywise — Tue, 14 Oct 2025 09:58:47 GMT

No. I live near the quebec border but still reside in Ontario.....

Re: 811 calls go to wrong province

Pennywise — Tue, 14 Oct 2025 10:01:03 GMT

And my phone number is an ontario one. If my phone number was a quebec one I wouldn't have been surprised when my attempt connected me to a quebec service.....

Re: 811 calls go to wrong province

hTideGnow — Tue, 14 Oct 2025 16:38:24 GMT

hi @Pennywise

it is a known issue for at least 2 years.

I got tht latest update from Telus agent tell me that it has something to do with cell towers and where you are at, and it is true it has nothing to do with your phone number. For this particular one, it is mainly affecting people from some part of Eastern Ontario

Telus agent said other carriers have the same issue and a permanent fix would involved multiple carriers.

For now, only work around is to call the 10 digits number 1-866-797-0007. If you need it, store it on your phone