topic Re: Data usage warning in Get Support

Data usage warning

Cb05 — Thu, 09 Oct 2025 01:08:11 GMT

Hello, received a text from 611 saying I was at 95% of my data usage limit. Logged into my account and saw that it only showed less than 1% usage, just wanting to verify which is correct

thank you

Re: Data usage warning

hTideGnow — Thu, 09 Oct 2025 01:10:01 GMT

hi @Cb05

do you have data to use still?

call *611 to confirm

but there were couple posts about this today, could be just a system glitch.

Re: Data usage warning

BKNS27 — Thu, 09 Oct 2025 01:10:03 GMT

@Cb05

This is a common complaint in the last few days. There seems to be a glitch.

Your account on the PM app or website is the correct data usage.

Re: Data usage warning

Cb05 — Thu, 09 Oct 2025 02:39:13 GMT

Yes, kind of wondered if it might be a glitch after checking my account, but wanted to be sure, thank you👍

Re: Data usage warning

computergeek541 — Thu, 09 Oct 2025 02:41:49 GMT

Re: Data usage warning

JohnV2 — Thu, 09 Oct 2025 04:29:38 GMT

I just received the same message and I haven't even used 1%. I am thinking a software update didn't go as planned. Keep reporting or it won't get attention. (Ex Software Company IT Manager her) 🙂

Re: Data usage warning

computergeek541 — Thu, 09 Oct 2025 06:38:02 GMT

racism will not be tolerated

Re: Data usage warning

Lee_L — Thu, 09 Oct 2025 07:13:24 GMT

Exactly the same thing happened to my wife and I today, just coming to the end of our first month on PM with .1 Gb used out of 10.

Re: Data usage warning

_- — Sat, 11 Oct 2025 17:48:18 GMT

Same thing happened to me.

Re: Data usage warning

computergeek541 — Sat, 11 Oct 2025 18:19:16 GMT

Re: Data usage warning

Pennywise — Tue, 14 Oct 2025 10:26:10 GMT

The same thing happened to me yesterday. Quite annoying. My phone showed less that 25% of my monthly data allotment used at the end of my period (which is the date of the warning) but since the usage clock on the public mobile website had reset I was obliged to go to my Public Mobile usage log and add up all the MB's for that period, can't there be a summary of data used for the previous period?

Re: Data usage warning

Grooby — Tue, 14 Oct 2025 20:05:08 GMT

Hello my data did not reset from the last billing cycle which was paid, I checked my history and have went no where close to the 60 GB Limit. Is this a glitch? How can I proceed with fixing this issue?

Re: Data usage warning

jay_phone — Wed, 22 Oct 2025 22:03:55 GMT

Same here, I just created a new post before seeing this (oops). It was on Oct 10th, 2025. I also think that one of my add-ons vanished.

Re: Data usage warning

BytheBay — Fri, 31 Oct 2025 23:05:17 GMT

This is an absolutely chronic issue with PM. I've been with them for years, so I think it's unlikely that they'll ever address it. If you get a warning you feel is incorrect you may have to go with your gut. E.g. If you're pretty dang sure you have NOT used up all your data, hang tight for a day or so and then recheck the usage to see if it self-corrected. (The flip side of this is that when data usage is ACTUALLY getting low, PM doesn't always text a warning.) My experience has been that I need to stay aware of data usage myself because, sometimes, PM just seems to throw their hands in the air. 🎲🎲

Re: Data usage warning

Mel_ — Thu, 20 Nov 2025 12:41:23 GMT

Same thing here, didn’t reset and not sure what to do…