topic Re: not receiving my 50GB Data in Get Support

not receiving my 50GB Data

DinaPhone — Sat, 31 May 2025 04:15:11 GMT

Hello everyone,

For months now, since I changed my plan to Add Data, I have never received mobile Data on my phone, and the same is true for my son. I am currently paying for services I have not been getting for months now.

Please assist

Re: not receiving my 50GB Data

Chalupa_Batman — Fri, 30 May 2025 22:36:40 GMT

@DinaPhone wrote:
Hello everyone,
For months now, since I changed my plan to Add Data, I have never received mobile Data on my phone, and the same is true for my son. I am currently paying for services I have not been getting for months now.
Please assist

I know this may sound silly @DinaPhone but have you turned data on within your phone settings? You can also do what's called a Network Reset within your phone settings and reboot. But if your plan includes data, data will work. It could be something related to your phone. Which phone are you using?

Re: not receiving my 50GB Data

hairbag1 — Fri, 30 May 2025 22:48:26 GMT

@DinaPhone

when you log in to your Public Mobile account, either on web version or the app...you will see which plan you're enrolled in AND how much data is remaining in the current renewal period. What's it show ?

Re: not receiving my 50GB Data

DinaPhone — Fri, 30 May 2025 23:35:13 GMT

Hello hairbag1,

Thank you for getting back to me. still 0.00/52GB used

Re: not receiving my 50GB Data

DinaPhone — Fri, 30 May 2025 23:40:10 GMT

Hello,

I have UMIDIGI _G5. , it's an Android phone. I changed to a new plan, like 3 months now and still don't have internet when I leave home.

Re: not receiving my 50GB Data

hairbag1 — Fri, 30 May 2025 23:49:46 GMT

@DinaPhone wrote:
Hello hairbag1,
Thank you for getting back to me. still 0.00/52GB used

If you use a hard sim in your cell, could you remove it and try it in a different cell to see if it 'll work. This suggestion will only work if using a hard sim as esim isn't transferable.

Re: not receiving my 50GB Data

DinaPhone — Fri, 30 May 2025 23:59:49 GMT

Yes, I tried but not avail with a different phone. I just rebooted, and now waiting.

Re: not receiving my 50GB Data

hTideGnow — Sat, 31 May 2025 00:15:54 GMT

hi @DinaPhone

so, you have no data since you made plan change? that has been like that for months? And data was working fine on the same phone before plan change ?

We seen some complains that their service had problem after plan change, that usually need PM support agent's help. Please open ticket and support agent will need to refresh the account on the system. Pleae submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: not receiving my 50GB Data

DinaPhone — Mon, 13 Oct 2025 23:19:02 GMT

That was helpful thank you, hTideGnow